Refund and Returns Policy

Overview

Our objective is to provide the best tax service to our customers and to ensure our customers are satisfied with the tax preparation process.

Guarantee

You do not pay for tax return preparation until your return is complete and ready for e-filing. If you decide not to have the return submitted, then you do not pay any fees to 89tax.com.

If an error is discovered on your return that would result in a larger refund, you will be entitled to a refund of the fees paid to 89tax.com. The refund will not be paid if it is a result of incomplete or inaccurate information provided by the taxpayer, or if it is a result of tax law changes.

Need help?

Contact us at taxes@89tax.com for questions related to refunds and returns.